FAQ<br />
<br />
<br />
<br />
               Frequently Asked Questions<br />
<br />
<br />
<br />
This document outlines<br />
<br />
----------------------<br />
<br />
<br />
<br />
1 - The nature of shareware<br />
<br />
2 - Support<br />
<br />
3 - Limited warranties<br />
<br />
4 - ASP Ombudsman<br />
<br />
5 - Technical questions, and the answers/tips we came up with<br />
<br />
<br />
<br />
                         -=<*>=-<br />
<br />
<br />
<br />
1 - DEFINITION OF SHAREWARE<br />
<br />
<br />
<br />
Shareware distribution gives users a chance to try software<br />
<br />
before buying it. If you try a Shareware program and continue<br />
<br />
using it, you are expected to register. Individual programs<br />
<br />
differ on details -- some request registration while others<br />
<br />
require it, some specify a maximum trial period. With<br />
<br />
registration, you get anything from the simple right to continue<br />
<br />
using the software to an updated program with printed manual.<br />
<br />
<br />
<br />
Copyright laws apply to both Shareware and commercial software,<br />
<br />
and the copyright holder retains all rights, with a few specific<br />
<br />
exceptions as stated below. Shareware authors are accomplished<br />
<br />
programmers, just like commercial authors, and the programs are<br />
<br />
of comparable quality. (In both cases, there are good programs<br />
<br />
and bad ones!) The main difference is in the method of<br />
<br />
distribution. The author specifically grants the right to copy<br />
<br />
and distribute the software, either to all and sundry or to a<br />
<br />
specific group. For example, some authors require written<br />
<br />
permission before a commercial disk vendor may copy their<br />
<br />
Shareware.<br />
<br />
<br />
<br />
Shareware is a distribution method, not a type of software. You<br />
<br />
should find software that suits your needs and pocketbook,<br />
<br />
whether it's commercial or Shareware. The Shareware system makes<br />
<br />
fitting your needs easier, because you can try before you buy.<br />
<br />
And because the overhead is low, prices are low also. Shareware<br />
<br />
has the ultimate money-back guarantee -- if you don't use the<br />
<br />
product, you don't pay for it.<br />
<br />
<br />
<br />
DISCLAIMER - AGREEMENT<br />
<br />
<br />
<br />
Users of the fonts placed on this disk or in this archive must accept <br />
<br />
this disclaimer of warranty: "These fonts are supplied as is.  <br />
<br />
The author disclaims all warranties, expressed or implied, including, <br />
<br />
without limitation, the warranties of merchantability and of fitness <br />
<br />
for any purpose.<br />
<br />
The author assumes no liability for damages, direct or conse-<br />
<br />
quential, which may result from the use of these fonts."<br />
<br />
<br />
<br />
The fonts placed on this disk are registered versions, and should <br />
<br />
under no circumstance be passed around. They are reserved to your <br />
<br />
own use, or the company who acquired them.<br />
<br />
<br />
<br />
If you feel like sharing your enthusiasm for our font products, <br />
<br />
please pass around our shareware evaluation packages, which you can <br />
<br />
find on Compsuerve, America Online, major BBS, ASP shareware <br />
<br />
vendors, and on our web site : http://www.matchfonts.com<br />
<br />
<br />
<br />
2 - SUPPORT<br />
<br />
<br />
<br />
While we do our best to make sure you enjoy our fonts to their<br />
<br />
fullest, please remember that they are both technical, and artistic<br />
<br />
creations. We will gladly provide support for technical questions. <br />
<br />
Requests for artistic changes will be taken as suggestions, which <br />
<br />
implies one should not expect aesthetic touches as part of a normal <br />
<br />
support. Nevertheless, artistic point of views and suggestions are <br />
<br />
always welcome, and appreciated.<br />
<br />
<br />
<br />
Before contacting us, please make sure you have read the end of this<br />
<br />
document. It has been written, based on questions asked very<br />
<br />
frequently, by users who requested support. Finding the answer in<br />
<br />
this document will save you time and aggravation.<br />
<br />
<br />
<br />
For practical and financial reasons, we cannot provide phone <br />
<br />
technical support. You may, however, report any problem at<br />
<br />
(323) 656-4244. We will usually follow-up within 24 hours, <br />
<br />
by email or fax.<br />
<br />
<br />
<br />
You can also contact us by email at support@matchfonts.com. <br />
<br />
Please try to be as specific as possible, <br />
<br />
in order to get appropriate help. Remind us the name of the font <br />
<br />
you are using, on which platform (Mac, Windows or OS/2), and the <br />
<br />
exact nature of the problem. Depending on the complexity of the <br />
<br />
question, you will receive a reply, usually within 24 hours.<br />
<br />
<br />
<br />
Reported technical bugs will be fixed as rapidly as possible.<br />
<br />
However, given the necessity for tests and verifications, it is<br />
<br />
impossible to give standard time limit. In general, past experiences<br />
<br />
have shown an average response in less than a week. When completed,<br />
<br />
font updates will be sent to the customer who has reported the bug<br />
<br />
by email (or regular mail, if no email is available).<br />
<br />
<br />
<br />
3 - LIMITED WARRANTY<br />
<br />
<br />
<br />
If for any reason the registered version of the font/program was<br />
<br />
provided to you directly by Match Software on a defective media<br />
<br />
(disk), it will be exchanged for a new one at no cost.<br />
<br />
<br />
<br />
If you have suggestions for improving this font/program, we <br />
<br />
appreciate your comments. It does not mean we will fix or modify the<br />
<br />
font in the way you wish in a given time, or that we must do it in<br />
<br />
any way. However, if we feel the suggestion is appropriate, next<br />
<br />
version of the font may be inspired from these advises.<br />
<br />
<br />
<br />
We decline any responsibility if for any reason this font/program is<br />
<br />
put to bad use in any way. It worked fine on a regular<br />
<br />
configuration, and on a regular printer, with the most usual<br />
<br />
software packages. If, for any reason, it could not work on your<br />
<br />
specific configuration, Match Software cannot be held responsible. <br />
<br />
As technical combinations are almost infinite, and because systems <br />
<br />
evolve in ways we cannot predict, it might happen a new system, or a <br />
<br />
particular configuration, does not work with a font. For instance, <br />
<br />
because a new version of the system requires a new font format. In <br />
<br />
general, we will try to keep up with the system versions, and <br />
<br />
eventually offer upgrades, if possible, but it does not constitute<br />
<br />
an obligation, nor would it be the case if you acquired a set of<br />
<br />
seats cover for your specific car, and require they fit any new car<br />
<br />
you may decide to buy later on.<br />
<br />
<br />
<br />
4 - ASP OMBUDSMAN<br />
<br />
<br />
<br />
This program is produced by a member of the Association of Shareware<br />
<br />
Professionals (ASP).  ASP wants to make sure that the shareware<br />
<br />
principle works for you. If you are unable to resolve a<br />
<br />
shareware-related problem with an ASP member by contacting the<br />
<br />
member directly, ASP may be able to help. The ASP Ombudsman can help<br />
<br />
you resolve a dispute or problem with an ASP member, but does not<br />
<br />
provide technical support for members' products.<br />
<br />
<br />
<br />
Please write to<br />
<br />
     ASP Ombudsman<br />
<br />
     545 Grover Road,<br />
<br />
     Muskegon, MI 49442-9427<br />
<br />
     USA<br />
<br />
     FAX 616-788-2765<br />
<br />
     or send a message to ASP Ombudsman<br />
<br />
     - via CompuServe mail 70007,3536<br />
<br />
     - email 70007.3536@compuserve.com<br />
<br />
<br />
<br />
5 - TECHNICAL QUESTIONS/ANSWERS/TIPS<br />
<br />
<br />
<br />
Here are some questions frequently asked about our fonts, and the <br />
<br />
answers we where able to come up at the time. You may also want to <br />
<br />
read the answers, even if you experienced no problem with the <br />
<br />
present font. As a matter of fact, we have come up with some <br />
<br />
solutions of our own, which may help you get better results with all <br />
<br />
your fonts. This list of questions and answers will be regularly <br />
<br />
updated, in order to spare as much as possible aggravation for our <br />
<br />
customers. After reading them, please contact us, if anything was<br />
<br />
still bothering you. We will do what we can to help you the best way<br />
<br />
we can. Thank-you for all your reports.<br />
<br />
<br />
<br />
Q: I downloaded your font, but Windows does not want it. It does not<br />
<br />
want to install BABY_TT.ZIP.<br />
<br />
<br />
<br />
A: Before using our shareware packages, you must unpack them with<br />
<br />
the appropriate program. You may find WINZIP on most shareware <br />
<br />
sites. After unpacking the archive, you will find the BABYFACE.TTF <br />
<br />
file, which Windows will accept as its own.<br />
<br />
<br />
<br />
Q: How do I install TrueType fonts under Windows ?<br />
<br />
<br />
<br />
A : Open the "Fonts" control pannel, and click "Add". Then, look for <br />
<br />
the font files (extension *.TTF) where you copied or unpacked them. <br />
<br />
Select them, and click OK. You may install several fonts at the same<br />
<br />
time, simply by selecting them.  Windows 95 requires a slightly<br />
<br />
different procedure. Open the "Fonts" folder you will find in the<br />
<br />
Control Panel located within "My Computer" icon. Then, simply copy<br />
<br />
the TrueType font into it.<br />
<br />
<br />
<br />
<br />
<br />
Q : I do not find the *.FOT files to install the *.TTF TrueType fonts.<br />
<br />
<br />
<br />
A : this type of file is generated by Windows 3.xx when a new font <br />
<br />
is installed. In other words, if you use the correct Control Panel <br />
<br />
procedure to install a new *.TTF file, Windows 3.xx will <br />
<br />
automatically create the corresponding *.FOT file. Windows 95 does<br />
<br />
not use this type of file at all, and directly takes advantage of<br />
<br />
*.TTF fonts.<br />
<br />
<br />
<br />
<br />
<br />
Q: How do I install PostScript fonts under Windows ?<br />
<br />
<br />
<br />
A : PostScript fonts come with the extension *.PFB and *.PFM, one of <br />
<br />
each for each font. In order to use them, you first must install <br />
<br />
Adobe Type Manager (ATM) for Windows. Then, copy *.PFB files in the <br />
<br />
WINDOWS\PSFONTS directory, and the *.PFM in the WINDOWS\PSFONTS\PFM <br />
<br />
directory. Then, use the ATM control panel to install the fonts. <br />
<br />
PostScript fonts offer lots of advantages over their TrueType <br />
<br />
Windows counterpart, as kerning and more precise printing. If you <br />
<br />
are serious about desktop publishing, you may want to acquire ATM <br />
<br />
Windows.  This install process may have changed with newer versions<br />
<br />
of ATM. please refer to the manual of that utility for more details.<br />
<br />
<br />
<br />
Q : Some complex characters do not display normaly with ATM fonts<br />
<br />
<br />
<br />
A : This phenomenon has been reported most often when ATM Type 1 <br />
<br />
fonts of complex character shapes are used with Windows 95. The <br />
<br />
characters appear on top of each other, and are difficult to read on <br />
<br />
the screen. They do print perfectly, though. The only way we have <br />
<br />
found to circumvent this glitch seems to be to first enter the text <br />
<br />
in a simpler shaped font, for instance Arial, and after entries have<br />
<br />
been verified, select the text you want, and bring it to the desired<br />
<br />
font and attributes.<br />
<br />
<br />
<br />
Q : Under Windows, some characters of a given font do not print at<br />
<br />
all sizes, or show only on screen, or the opposite. This happens<br />
<br />
most often with complex fonts, such as DinosoType, Bujardet<br />
<br />
Vignettes of Nahkt Hieroglyphs. Some characters print as squares,<br />
<br />
when they appear fine on the screen, or the opposite, or both. It<br />
<br />
happens most often when the output is to be made on  a dot-matrix<br />
<br />
printer, would it be impact or ink-jet. It does happen, sometimes,<br />
<br />
though, with laser printers, as well.<br />
<br />
<br />
<br />
A : The problem seems to reside within Windows itself, and the way <br />
<br />
TrueType is handled. We where unable to get any explanation from <br />
<br />
Microsoft which could help us understand how to solve the problem.  <br />
<br />
However, as in general this type of fonts are most used on isolated <br />
<br />
basis (letterheads, titles, etc.), it is possible to use another<br />
<br />
approach :<br />
<br />
- Create a new document under Windows Paint<br />
<br />
- With the TEXT tool, enter the appropriate message<br />
<br />
- Copy the image, and paste it into your word processor or desktop<br />
<br />
publishing software. Of course, if you use more sophisticated tools<br />
<br />
than Windows Paint, like Corel Draw on the PC, the result may be<br />
<br />
better.  Although TrueType fonts may pose this problem, PostScript<br />
<br />
Type 1, even extremely complex, do display and work perfectly under<br />
<br />
Windows with Adobe Type Manager (ATM). If you want do do any type of <br />
<br />
serious desktop publishing, we strongly recommend you use ATM and <br />
<br />
PostScript fonts.<br />
<br />
<br />
<br />
<br />
<br />
Q : I do not find the accented characters, or the punctuations. They <br />
<br />
are not available through my regular keyboard. Why is that ?<br />
<br />
<br />
<br />
A : The free evaluation fonts do not contain punctuations, nor the<br />
<br />
upper-ascii characters, including the accented characters. If you need<br />
<br />
these characters, simply register for the font, and you will receive <br />
<br />
the registered version, which contains the full set of characters.<br />
<br />
You can register on line on our site, and immediately download the<br />
<br />
registered version, at http://www.matchfonts.com. <br />
<br />
<br />
<br />
Q : I need a font in a language not yet available.<br />
<br />
<br />
<br />
A : Creating fonts for new languages is not only challenging, it is <br />
<br />
also culturally very rewarding, very inspiring. We do not always <br />
<br />
know the language you plan to use. But if you provide us with the <br />
<br />
proper information, we will use it to create a new font. It is <br />
<br />
fairly simple : we only need the best representation of the <br />
<br />
alphabet, character by characters, and eventually it's <br />
<br />
pronounciation, if it is not a Roman set of letters (Japanese, for<br />
<br />
instance, or Russian are in that case). Call us for more details.<br />
<br />
<br />
<br />
<br />
<br />
Q : I want a font made according to my specifications.<br />
<br />
<br />
<br />
A : If you already have a printout of the desired font, or any <br />
<br />
graphic representation that we can use to draw the characters, our <br />
<br />
regular price for designing a new font is very reasonable. If you<br />
<br />
want a creation from scratch, it will be more difficult. Please call<br />
<br />
us for a quotation.<br />
<br />
<br />
<br />
<br />
<br />
Q : How can I obtain a printout of all of your fonts ?<br />
<br />
<br />
<br />
A : Just send us your complete address, and we will gladly send you <br />
<br />
a documentation showing the diversity of Match Software fonts. You <br />
<br />
can already find a pretty good representation of our offering, on<br />
<br />
our web site :<br />
<br />
http://members.aol.com/MatchSoft<br />
<br />
<br />
<br />
Q : You must provide thorough phone hot line support for any brand<br />
<br />
and type of computer. If Adobe and others can, why not you ? You<br />
<br />
should be able to be reached 24 hours a day, 7 days a week !<br />
<br />
<br />
<br />
A : We are sorry, with our small operation, not to be able to <br />
<br />
compete with giants who see more money in 10 minutes than we may be <br />
<br />
able to earn in one year. However, our prices are lower beyond <br />
<br />
comparison.  That is also because you are not paying for million <br />
<br />
dollars advertisement, and plethoric staffs. Besides, we are <br />
<br />
prepared to fix glitches if any, and gladly accept advises from our <br />
<br />
customers. Remember, however, that a font is somewhat equivalent to <br />
<br />
a bumper sticker to an automobile. Please do not ask us to solve the <br />
<br />
problems generated by your system, no more than you would think <br />
<br />
about requiring driving lessons from a stickers publisher. We do our <br />
<br />
best for our fonts to work properly on STANDARD configurations,  <br />
<br />
including STANDARD printers, STANDARD system versions, STANDARD  <br />
<br />
applications, when our fonts are installed through STANDARD <br />
<br />
procedures.  All that said, we do want to help you benefit from our <br />
<br />
software products. You can contact us by phone at (213) 656-4244, <br />
<br />
and leave a message on the voice mail if unfortunately we where not<br />
<br />
able to answer immediately. You can also reach us at any of our<br />
<br />
e-mail address matchsoft@aol.com or on Compuserve 73267,1701.<br />
<br />
<br />
<br />
<br />
<br />
Q : In your Martian font, you placed a dot above the glipnol <br />
<br />
character, and forgot to put an accent above the weirdoo. It is <br />
<br />
unforgettable. I am furious and you are just as stupid as a bunch of <br />
<br />
lunar dogs ! You should be whipped, and give me my money back, too, <br />
<br />
plus maybe a little extra, because I suffered incredible damage to<br />
<br />
my much sophisticated sense of intellectual properness and inherent<br />
<br />
graceful sophistication.<br />
<br />
<br />
<br />
A : We are sorry not to know Martian as well as such a refined <br />
<br />
literate as your highness.  Please do not blow your desintegrator at <br />
<br />
us, poor ridiculous clumsy uneducated filthy computer groomers. More <br />
<br />
seriously, please consider that ignorance may not be such a crime, <br />
<br />
after all, and have mercy for the less taught. We all learn all our <br />
<br />
lives new concepts and new ways. If for any reason we committed a <br />
<br />
mistake in transcribing your native language, be assured it is not <br />
<br />
intentional. Please courteously provide us with the proper <br />
<br />
information, and we will try to make appropriate updates are made, <br />
<br />
if they are technically possible and logical. All we know of, as <br />
<br />
humble and insignificant artisans, is the fonts craftsmanship. It is <br />
<br />
not our fault, then, if the subtleties of a foreign language do not <br />
<br />
strike us like light over the saint's head.  However, we are bending <br />
<br />
our knees to the more educated. Thank you for helping us improve.  <br />
<br />
At the present time, our foreign fonts have been thoroughly review <br />
<br />
d, so they satisfy our customers. Some have helped perfect already <br />
<br />
very nice fonts. But we will appreciate any additional help !  Any<br />
<br />
report or suggestion is taken very seriously, and usualy fixes are<br />
<br />
carried out through regular updates. All the more reason to<br />
<br />
register, to be able to benefit from these improvements.<br />
<br />
<br />
<br />
<br />
<br />
Q : When I use too many fonts, my printer crashes.<br />
<br />
<br />
<br />
A : Try setting the option "Print TrueType fonts as graphics" in the<br />
<br />
Windows Printer Control panel.<br />
<br />
<br />
<br />
Q : Why do you ask for money for your fonts ? They should be free !<br />
<br />
<br />
<br />
A : There is a strange curse around computer software, these days. <br />
<br />
Nobody would ever consider getting a movie for nothing, or walking<br />
<br />
into a book store and require a sample for free. For programs,<br />
<br />
however, the matter is quite different. So many people consider<br />
<br />
computer software piracy as a light little mistake, that eventually,<br />
<br />
some may indeed start considering software authors as thieves,<br />
<br />
because they pretend to get a small reward for their job. Some<br />
<br />
luminaries (noticeably around GNU project, or some Internet<br />
<br />
ayatollahs) even have the nerve to play with the very strange notion<br />
<br />
that computer software should only come free, and that any<br />
<br />
commercial distribution, including shareware, has some analogy to a<br />
<br />
rip-off. Fine and good, then, but why do they at the same time<br />
<br />
insist to get paid for their conferencing, or to get royalties from<br />
<br />
their books ? Match Software is a small business based on shareware<br />
<br />
distribution. Anyone can browse at our productions in the same way a<br />
<br />
reader could read book as many times and as completely as wished,<br />
<br />
before actually paying for it. Please do not pirate us. If you feel<br />
<br />
a font is really of use, please register. That small usage fee will<br />
<br />
help us continue creating new original, exclusive and fine fonts for<br />
<br />
you. We sincerely thank all users who have, through their<br />
<br />
registration, helped pay the rent, the phone, and the electricity <br />
<br />
which powers our equipment to create all these fonts. Please <br />
<br />
continue to support the shareware concept. It is the only way out of <br />
<br />
the commercial monopolies. Small software companies are as much a <br />
<br />
liberty warrant as small book publishers are : without them, big <br />
<br />
companies would have their way, culturally and financially. Nobody <br />
<br />
would ever want that to happen !<br />
<br />
<br />
<br />
<br />
<br />
Match Software<br />
<br />
<br />
<br />
8205 Santa Monica Blvd #1-205<br />
<br />
West Hollywood, CA 90046-5912<br />
<br />
(323) 656-4244<br />
<br />
support@matchfonts.com<br />
<br />
http://www.matchfonts.com<br />
<br />
<br />
<br />
<br />
<br />
Acknowledgement : "Match Software" is intellectual property of Match <br />
<br />
Software. All other intellectual properties, such as Trademark and <br />
<br />
Brand Names mentionned in this document, belong to their respective <br />
<br />
holders.<br />
<br />