Frequently Asked Questions

This document outlines


1 - The nature of shareware

2 - Support

3 - Limited warranties

4 - ASP Ombudsman

5 - Technical questions, and the answers/tips we came up with



Shareware distribution gives users a chance to try software

before buying it. If you try a Shareware program and continue

using it, you are expected to register. Individual programs

differ on details -- some request registration while others

require it, some specify a maximum trial period. With

registration, you get anything from the simple right to continue

using the software to an updated program with printed manual.

Copyright laws apply to both Shareware and commercial software,

and the copyright holder retains all rights, with a few specific

exceptions as stated below. Shareware authors are accomplished

programmers, just like commercial authors, and the programs are

of comparable quality. (In both cases, there are good programs

and bad ones!) The main difference is in the method of

distribution. The author specifically grants the right to copy

and distribute the software, either to all and sundry or to a

specific group. For example, some authors require written

permission before a commercial disk vendor may copy their


Shareware is a distribution method, not a type of software. You

should find software that suits your needs and pocketbook,

whether it's commercial or Shareware. The Shareware system makes

fitting your needs easier, because you can try before you buy.

And because the overhead is low, prices are low also. Shareware

has the ultimate money-back guarantee -- if you don't use the

product, you don't pay for it.


Users of the fonts placed on this disk must accept this disclaimer

of warranty: "These fonts are supplied as is. The author disclaims

all warranties, expressed or implied, including, without limitation,

the warranties of merchantability and of fitness for any purpose.

The author assumes no liability for damages, direct or conse-

quential, which may result from the use of these fonts."

The fonts placed on this disk are registered versions, and should

under no circumstance be passed around. They are reserved to your

own use, or the company who acquired them.

If you feel like sharing your enthusiasm for our font products,

please pass around our shareware evaluation packages, which you can

find on Compsuerve, America Online, major BBS, ASP shareware

vendors, and on our web site : http://members.aol.com/MatchSoft.


While we do our best to make sure you enjoy our fonts to their

fullest, please remember that they are both technical, and artistic

creations. We will gladly provide support for technical questions.

Requests for artistic changes will be taken as suggestions, which

implies one should not expect aesthetic touches as part of a normal

support. Nevertheless, artistic point of views and suggestions are

always welcome, and appreciated.

Before contacting us, please make sure you have read the end of this

document. It has been written, based on questions asked very

frequently, by users who requested support. Finding the answer in

this document will save you time and aggravation.

For practical and financial reasons, we cannot provide phone

technical support. You may, however, report any problem at

(213) 656-4244. We will usually follow-up within 24 hours,

by email or fax.

You can also contact us by fax at (310) 338-0908, or by email at

support@matchfonts.com. Please try to be as specific as possible,

in order to get appropriate help. Remind us the name of the font

you are using, on which platform (Mac, Windows or OS/2), and the

exact nature of the problem. Depending on the complexity of the

question, you will receive a reply, usually within 24 hours.

Reported technical bugs will be fixed as rapidly as possible.

However, given the necessity for tests and verifications, it is

impossible to give standard time limit. In general, past experiences

have shown an average response in less than a week. When completed,

font updates will be sent to the customer who has reported the bug

by email (or regular mail, if no email is available).


If for any reason the registered version of the font/program was

provided to you directly by Match Software on a defective media

(disk), it will be exchanged for a new one at no cost.

If you have suggestions for improving this font/program, we

appreciate your comments. It does not mean we will fix or modify the

font in the way you wish in a given time, or that we must do it in

any way. However, if we feel the suggestion is appropriate, next

version of the font may be inspired from these advises.

We decline any responsibility if for any reason this font/program is

put to bad use in any way. It worked fine on a regular

configuration, and on a regular printer, with the most usual

software packages. If, for any reason, it could not work on your

specific configuration, Match Software cannot be held responsible.

As technical combinations are almost infinite, and because systems

evolve in ways we cannot predict, it might happen a new system, or a

particular configuration, does not work with a font. For instance,

because a new version of the system requires a new font format. In

general, we will try to keep up with the system versions, and

eventually offer upgrades, if possible, but it does not constitute

an obligation, nor would it be the case if you acquired a set of

seats cover for your specific car, and require they fit any new car

you may decide to buy later on.


This program is produced by a member of the Association of Shareware

Professionals (ASP). ASP wants to make sure that the shareware

principle works for you. If you are unable to resolve a

shareware-related problem with an ASP member by contacting the

member directly, ASP may be able to help. The ASP Ombudsman can help

you resolve a dispute or problem with an ASP member, but does not

provide technical support for members' products.

Please write to

ASP Ombudsman

545 Grover Road,

Muskegon, MI 49442-9427


FAX 616-788-2765

or send a message to ASP Ombudsman

- via CompuServe mail 70007,3536

- email 70007.3536@compuserve.com


Here are some questions frequently asked about our fonts, and the

answers we where able to come up at the time. You may also want to

read the answers, even if you experienced no problem with the

present font. As a matter of fact, we have come up with some

solutions of our own, which may help you get better results with all

your fonts. This list of questions and answers will be regularly

updated, in order to spare as much as possible aggravation for our

customers. After reading them, please contact us, if anything was

still bothering you. We will do what we can to help you the best way

we can. Thank-you for all your reports.

Q: I downloaded your font, but Windows does not want it. It does not

want to install BABY_TT.ZIP.

A: Before using our shareware packages, you must unpack them with

the appropriate program. You may find WINZIP on most shareware

sites. After unpacking the archive, you will find the BABYFACE.TTF

file, which Windows will accept as its own.

Q: How do I install TrueType fonts under Windows ?

A : Open the "Fonts" control pannel, and click "Add". Then, look for

the font files (extension *.TTF) where you copied or unpacked them.

Select them, and click OK. You may install several fonts at the same

time, simply by selecting them. Windows 95 requires a slightly

different procedure. Open the "Fonts" folder you will find in the

Control Panel located within "My Computer" icon. Then, simply copy

the TrueType font into it.

Q : I do not find the *.FOT files to install the *.TTF TrueType fonts.

A : this type of file is generated by Windows 3.xx when a new font

is installed. In other words, if you use the correct Control Panel

procedure to install a new *.TTF file, Windows 3.xx will

automatically create the corresponding *.FOT file. Windows 95 does

not use this type of file at all, and directly takes advantage of

*.TTF fonts.

Q: How do I install PostScript fonts under Windows ?

A : PostScript fonts come with the extension *.PFB and *.PFM, one of

each for each font. In order to use them, you first must install

Adobe Type Manager (ATM) for Windows. Then, copy *.PFB files in the


directory. Then, use the ATM control panel to install the fonts.

PostScript fonts offer lots of advantages over their TrueType

Windows counterpart, as kerning and more precise printing. If you

are serious about desktop publishing, you may want to acquire ATM

Windows. This install process may have changed with newer versions

of ATM. please refer to the manual of that utility for more details.

Q : Some complex characters do not display normaly with ATM fonts

A : This phenomenon has been reported most often when ATM Type 1

fonts of complex character shapes are used with Windows 95. The

characters appear on top of each other, and are difficult to read on

the screen. They do print perfectly, though. The only way we have

found to circumvent this glitch seems to be to first enter the text

in a simpler shaped font, for instance Arial, and after entries have

been verified, select the text you want, and bring it to the desired

font and attributes.

Q : Under Windows, some characters of a given font do not print at

all sizes, or show only on screen, or the opposite. This happens

most often with complex fonts, such as DinosoType, Bujardet

Vignettes of Nahkt Hieroglyphs. Some characters print as squares,

when they appear fine on the screen, or the opposite, or both. It

happens most often when the output is to be made on a dot-matrix

printer, would it be impact or ink-jet. It does happen, sometimes,

though, with laser printers, as well.

A : The problem seems to reside within Windows itself, and the way

TrueType is handled. We where unable to get any explanation from

Microsoft which could help us understand how to solve the problem.

However, as in general this type of fonts are most used on isolated

basis (letterheads, titles, etc.), it is possible to use another

approach :

- Create a new document under Windows Paint

- With the TEXT tool, enter the appropriate message

- Copy the image, and paste it into your word processor or desktop

publishing software. Of course, if you use more sophisticated tools

than Windows Paint, like Corel Draw on the PC, the result may be

better. Although TrueType fonts may pose this problem, PostScript

Type 1, even extremely complex, do display and work perfectly under

Windows with Adobe Type Manager (ATM). If you want do do any type of

serious desktop publishing, we strongly recommend you use ATM and

PostScript fonts.

Q : I do not find the accented characters, or the punctuations. They

are not available through my regular keyboard. Why is that ?

A : The free evaluation fonts do not contain punctuations, nor the

upper-ascii characters, including the accented characters. If you need

these characters, simply register for the font, and you will receive

the registered version, which contains the full set of characters.

You can register on line on our site, and immediately download the

registered version, at http://www.matchfonts.com.

Q : I need a font in a language not yet available.

A : Creating fonts for new languages is not only challenging, it is

also culturally very rewarding, very inspiring. We do not always

know the language you plan to use. But if you provide us with the

proper information, we will use it to create a new font. It is

fairly simple : we only need the best representation of the

alphabet, character by characters, and eventually it's

pronounciation, if it is not a Roman set of letters (Japanese, for

instance, or Russian are in that case). Call us for more details.

Q : I want a font made according to my specifications.

A : If you already have a printout of the desired font, or any

graphic representation that we can use to draw the characters, our

regular price for designing a new font is very reasonable. If you

want a creation from scratch, it will be more difficult. Please call

us for a quotation.

Q : How can I obtain a printout of all of your fonts ?

A : Just send us your complete address, and we will gladly send you

a documentation showing the diversity of Match Software fonts. You

can already find a pretty good representation of our offering, on

our web site :


Q : You must provide thorough phone hot line support for any brand

and type of computer. If Adobe and others can, why not you ? You

should be able to be reached 24 hours a day, 7 days a week !

A : We are sorry, with our small operation, not to be able to

compete with giants who see more money in 10 minutes than we may be

able to earn in one year. However, our prices are lower beyond

comparison. That is also because you are not paying for million

dollars advertisement, and plethoric staffs. Besides, we are

prepared to fix glitches if any, and gladly accept advises from our

customers. Remember, however, that a font is somewhat equivalent to

a bumper sticker to an automobile. Please do not ask us to solve the

problems generated by your system, no more than you would think

about requiring driving lessons from a stickers publisher. We do our

best for our fonts to work properly on STANDARD configurations,

including STANDARD printers, STANDARD system versions, STANDARD

applications, when our fonts are installed through STANDARD

procedures. All that said, we do want to help you benefit from our

software products. You can contact us by phone at (213) 656-4244,

and leave a message on the voice mail if unfortunately we where not

able to answer immediately. You can also reach us at any of our

e-mail address matchsoft@aol.com or on Compuserve 73267,1701.

Q : In your Martian font, you placed a dot above the glipnol

character, and forgot to put an accent above the weirdoo. It is

unforgettable. I am furious and you are just as stupid as a bunch of

lunar dogs ! You should be whipped, and give me my money back, too,

plus maybe a little extra, because I suffered incredible damage to

my much sophisticated sense of intellectual properness and inherent

graceful sophistication.

A : We are sorry not to know Martian as well as such a refined

literate as your highness. Please do not blow your desintegrator at

us, poor ridiculous clumsy uneducated filthy computer groomers. More

seriously, please consider that ignorance may not be such a crime,

after all, and have mercy for the less taught. We all learn all our

lives new concepts and new ways. If for any reason we committed a

mistake in transcribing your native language, be assured it is not

intentional. Please courteously provide us with the proper

information, and we will try to make appropriate updates are made,

if they are technically possible and logical. All we know of, as

humble and insignificant artisans, is the fonts craftsmanship. It is

not our fault, then, if the subtleties of a foreign language do not

strike us like light over the saint's head. However, we are bending

our knees to the more educated. Thank you for helping us improve.

At the present time, our foreign fonts have been thoroughly review

d, so they satisfy our customers. Some have helped perfect already

very nice fonts. But we will appreciate any additional help ! Any

report or suggestion is taken very seriously, and usualy fixes are

carried out through regular updates. All the more reason to

register, to be able to benefit from these improvements.

Q : When I use too many fonts, my printer crashes.

A : Try setting the option "Print TrueType fonts as graphics" in the

Windows Printer Control panel.

Q : Why do you ask for money for your fonts ? They should be free !

A : There is a strange curse around computer software, these days.

Nobody would ever consider getting a movie for nothing, or walking

into a book store and require a sample for free. For programs,

however, the matter is quite different. So many people consider

computer software piracy as a light little mistake, that eventually,

some may indeed start considering software authors as thieves,

because they pretend to get a small reward for their job. Some

luminaries (noticeably around GNU project, or some Internet

ayatollahs) even have the nerve to play with the very strange notion

that computer software should only come free, and that any

commercial distribution, including shareware, has some analogy to a

rip-off. Fine and good, then, but why do they at the same time

insist to get paid for their conferencing, or to get royalties from

their books ? Match Software is a small business based on shareware

distribution. Anyone can browse at our productions in the same way a

reader could read book as many times and as completely as wished,

before actually paying for it. Please do not pirate us. If you feel

a font is really of use, please register. That small usage fee will

help us continue creating new original, exclusive and fine fonts for

you. We sincerely thank all users who have, through their

registration, helped pay the rent, the phone, and the electricity

which powers our equipment to create all these fonts. Please

continue to support the shareware concept. It is the only way out of

the commercial monopolies. Small software companies are as much a

liberty warrant as small book publishers are : without them, big

companies would have their way, culturally and financially. Nobody

would ever want that to happen !

Match Software

8205 Santa Monica Blvd #1-205

West Hollywood, CA 90046-5912

(213) 656-4244

Internet : MatchSoft@aol.com

Compuserve : 73267,1701

America Online : MatchSoft

Acknoledgement : "Match Software" is intellectual property of Match

Software. All other intellectual properties, such as Trademark and

Brand Names mentionned in this document, belong to their respective